02-25-2021 05:45 - last edited on 02-26-2021 12:37 by LizzyFitbit
02-25-2021 05:45 - last edited on 02-26-2021 12:37 by LizzyFitbit
I have had my Sense since Christmas and I love it! However, the last few weeks my wristband will not stay on the device. The bottom band is constantly detaching from the device. I have tried different bands and they all fall off. I think the latch that holds it in place is malfunctioning. I’m not sure what to do.
Moderator edit: subject for clarity and updated label
02-25-2021 06:06
02-25-2021 06:06
Hi @derby5. Since you have tried other bands, I would reach out to customer support to see if they might be able to replace the device. It does sound like something internally isn't latching on to the bands.
Have you tried using some of the compressed air and blowing it into the device where it should latch? Perhaps something super tiny is stuck.
Otherwise, I'd contact customer support for further resolution. Best of luck!
06-21-2021 08:19
06-21-2021 08:19
I had the same issue with one Sense: the band kept falling off from the beginning during the first month having it.
I recorded a video showing the latch not always springing back up, and Fitbit confirmed the watch to be within warranty and said we can do a replacement.
However it turned out to be easier to return it from where I purchased it (Google Store, https://store.google.com) after chatting with them past the 15-day return deadline and showing them the videos.
Here are the two videos showing the latch issue:
04-05-2022 17:13
04-05-2022 17:13
Me too.
I have bought numerous straps-no luck
04-06-2022 04:15 - edited 04-06-2022 04:19
04-06-2022 04:15 - edited 04-06-2022 04:19
If the ECG/EDA features are not important to you, you can buy an all on one case/band. It eliminates the faulty clasp.
Or if under warranty, it can be sent back for a new one that may be refurbished.
11-10-2022 14:20
11-10-2022 14:20
I have the very same issue, but Fitbit refused to honor the warranty because I bought it on Ebay.
I will never buy another Fitbit product!
11-10-2022 14:21
11-10-2022 14:21
They won't take mine back, even though it's under 1 year since purchase.
01-15-2023 08:11
01-15-2023 08:11
I was wondering if I losing my mind! I have the same issue.
01-15-2023 11:27
01-15-2023 11:27
04-08-2023 12:15
04-08-2023 12:15
Very Frustrating. I will not be purchasing another one. I have had 3 different Fitbits. Each new one was to replace one that quit working or had issues.
04-08-2023 12:21
04-08-2023 12:21