The Fitbit Community

Face of my Fitbit sense fell off, still working but cost me $450AUD

The face of my Fitbit Sense fell off just 2 days ago. I don't wear it in shower or the pool just to work. I bought it last year in February and it wasn't cheap, it cost me $469 AUD

Sports band disconnecting

Brand new sports band randomly comes apart from the sense. I don't have this issue with the original band.

Resolved! Sense fell off from the wristband

Had my sense for 3 months. Band broke within 2 months and they replaced the entire watch. Had this one a month and the watch just fell off while I waited for a train - literally just fell off and screen smashed. No replacement screen available - expe...

Sense got lost due to the band

My Sense band came off when I dove into the water and is now at the bottom the lake. I contacted Fitbit Support and they offered me a 35% discount towards a new Fitbit, I did not accept. If Fitbit has a defective product in the Sense band they need t...

Fitbit Sense with Pixel 4XL

Yesterday I bought a Fitbit Sense and connected it perfectly to my Google Pixel 4XL, everything worked smooth.But since this morning I'm experiencing troubles with some apps, like Gmail. As soon as I open it, it closes down. Happens the same with Acc...

Wristband lock fell off-Sense

I cant wear my Sense anymore because the part that allows it to lock just fell off. Moderator edit: added label Moderator edit: updated subject for clarity

Resolved! XL Bands for Fitbit Sense

I have a 9 inch diameter wrist and this Large Band is on the last hole. So this is my request to Fitbit to come out with a larger band please. Hope I am writing this in the correct area. I didn't see any other requests or topics on this so my apologi...

Sense strap broken within 3 months of buying

The strap of sense is broken from the part where it is adjusted in sense. While approach is to customer care they r denying to replace it saying a physical damage but the strap has separated from the adhesive point which adjusts in sense.. How can it...

Resolved! Fitbit Sense watch band

I like my Fitbit Sense but I do not like the band. It is very difficult to fasten. Make a band that fastens like a regular watch.

Fitbit band magnet stuck

How to remove the wristband magnet lodge inside as the wristbands were incorrectly removed by being ripped off from my baby niece.

Considering a Fitbit Sense

Old Pebble user, if Fitbit didn't destroy the company I would just buy a new pebble...The Fitbit Sense Watch seems to do most of what I want in a successor but I have a few questions because there seems to be old information floating around online.Ho...

Resolved! Versa 2 Type (normal style) watchband for Sense?

I don't care for the infinity watch bands that come with the Versa 3 and Sense. Does anyone have any recommendations for a replacement band that has a buckle on the outside? I.E. a standard type watchband design that can be used on Sense? I like my V...

Resolved! Sense wristband won't stay connected

I want to know if other people have had any issues with the watch band. I bought 2 Fitbit Sense watches for my husband and I. My band popped off one day. I reattached it but was worried it would come off again. My husband went bike riding and noticed...

Resolved! Does changing the wrist placement confuse the Fitbit app?

I wear my Sense on my left wrist during the day and on my right wrist at night. This seems to confuse a lot of the fitness features. I do this to minimize the indent on the wrist. Fitness prime is the most confused. Does changing wrist confuse the ap...

Fitbit sense latch issues

Band latch went free. Not holding the band when pushed /inset into the latch. Latch mechanism is freely move and not have tension when releasing toward rest position. How to fix this issue.

Fitbit Sense Actual Steps

Fitbit Sense freezes up and does not keep accurate steps actually taken in the entire day.

Sense constantly vibrating

So today I was driving today and my sense started vibrating non stop. It's like the menu button is jammed down, but it's a sensor button so there is no way that can happen. How do I stop it doing this? It's reset itself a few times now, but keeps goi...

My Fitbit sense not charging

I plugged my Fitbit sense at night to charger woke up and saw it didn't charge, then tried to plug it into other sockets and adapter but still won't, it's been like that for 9 days now. I click the screen it shows 0%I also noticed it getting bit heat...

The strap catches skin in my wrist-Sense

The strap is poorly designed. It is hard to put on with proper tension. The end that goes under the main strap often catches my skin while running. It is a poor choice to put the lose end under rather than over the strap. The older versions of strap ...

Resolved! Are the Versa 3 bands compatible with the Sense?

Can the Fitbit Sense use Versa 3 bands? Or vice versa Moderator Edit: Clarified subject

Sense wristband keeps disconnecting

While performing pushups or plyo pushups, the wristband on my Sense has fallen off. It just disconnects and falls off of my wrist. I have to stop my routine and fix it before I can continue. I initially loved the ease of removing the wristband from t...

Resolved! Zero distance and steps count when using 'Run' exercise with GPS

Hi!I have a problem when using the 'Run' exercise with GPS enabled. The GPS signal was present the whole time. In the app, I am able to see the map with a route that I run, which means that GPS was working perfectly and was drawing the correct route ...

Fitbit Sense Band

The band will not stay connected to the watch and comes apart several times a day. Is this a fault and can I get a replacement if I lose the watch as a result?

Sense band keeps unlatching

The fitbit sense strap lock isn’t very good. The strap lock is on the bottom of the strap where it is up against your wrist, and to unlatch, you need to press in, which happens if u move your wrist the wrong way. My watch has fallen off my wrist for ...

Email address changed by unknown person

I have come across a very frustrating situation where I received an email saying my email address was changed. It was written in email that I only have 72 hours to revert it back to original. I contacted support and they said someone could have gue...

Is there a secret to fastening the Sense band?

Is there a secret to fastening the Sense watch band? Trying to put it on tight and slide the excess band under doesn’t work. Moderator Edit: Clarified subject and updated label

Stopped working, tried all the obvious

About four nights ago, my Fitbit suddenly turned off in the middle of the night. I know I had at least 50% charged before I went to bed that night, and since then nothing has been able to revive it. I have since:plugged it into every wall, computer,...

Exercise videos on my computer

I am able to get exercise videos on my phone, but not on my computer when I log in. I have premium. I'd like to be able to have a bigger screen to watch the videos.

Wristband keeps separating from Sense

My Fitbit Sense has just fallen off my wrist 6 times now (band separates from watch). It's only a few months old. Usually happens when I'm just sitting down. Anything I can do or anyone else had this problem? Moderator Edit: Clarified subject and u...

Alarm!!!

I have a regular alarm that goes off every Sunsay morning on my Sense. I can't find any way of turning it off!!! Please help.

Is it possible to convert Ionic bands to Sense?

Just before the ionic recall, I bought two now straps. I can not send them back so was wondering if there is a way to convert them to use on my new fitbit Sense? Moderator Edit: Clarified subject and updated label

Where do I get a larger band for Sense?

I want a XL otherwise this watch is USELESS.... How inept is Fitbit ???? Moderator Edit: Clarified subject and updated label

How do I get my Sense band replaced?

my Sense belt is opening up from one side however the release and catch mechanism for the band is functioning correctly. The bad rubber is loosening up. Moderator Edit: Clarified subject and updated label

Sense detached from band and got lost

Just lost my Sense today. Had it for about a week. Band detached before but I caught it. This time I was not so lucky. I have know idea where it could be. The tech is great but the build of the watch seems to have had less quality. I was bragging abo...

Feedback about Sense Infinite Wristband

with all the technology put into the fitbit sense i think they overlooked the band design. It is not stylish and without a doubt not functional to have the excess of the band on the inside of your wrist. Between sweat and moving and the elastic style...

How do I unlock my Sense?

Locked out of my fitbit how can I get a pin to get back in Moderator Edit: Clarified subject

Resolved! Replacement Sense came without bands

I recently purchased the Fitbit Sense, It was not working so they had me return the watch. I received the new watch today. However, when I returned the watch I returned it with the watch bands. So now I have the watch but no bands. Can you send m...

Strap restock

Can you please get the small strap back in the versa 3 sport band in grey and mint it's out of stock with a long time

Resolved! Sense wristband has fallen off

Just got my Sense as a Christmas present from my daughters. Last week and this week the band has fallen off. It goes back on but this shouldn’t be happening. Moderator Edit: Clarified subject and updated label

Sense Stairs wrong

Today, 445am, woke up. Fed animals doing 1 flight of stairs. Sense shows I did 6 floors?! I have rebooted and always my stairs are off daily