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Sense wristband keeps disconnecting

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‎03-08-2021 11:32 - last edited on ‎03-09-2021 17:17 by Fitbit Moderator

‎03-08-2021 11:32 - last edited on ‎03-09-2021 17:17 by Fitbit Moderator

While performing pushups or plyo pushups, the wristband on my Sense has fallen off. It just disconnects and falls off of my wrist. I have to stop my routine and fix it before I can continue. I initially loved the ease of removing the wristband from the Sense so it could be swapped out, but now I've come to hate it! I've also had my workout routine paused because my wrist has hit the side button and I won't know that it's been paused until I look at the watch face. It's very frustrating as well!! 

 

I returned to the Fitbit product after being disappointed in the Samsung Active 2...I'm starting to think of giving the Samsung Active 3 a shot! Anyone else believe this is a design flaw?? The watch is supposed to be for an active lifestyle and yet the wrist band won't stay connected when you perform vigorous activities! Very Disappointed!

 

Moderator Edit: Clarified subject and updated label

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‎03-09-2021 15:00 - last edited on ‎07-24-2023 09:42 by Fitbit Moderator

‎03-09-2021 15:00 - last edited on ‎07-24-2023 09:42 by Fitbit Moderator

Hi @Jaytro, welcome to the Community Forums.

Thanks for sharing these details with me, I'm sorry for the experience that you've had with the Sense wristband. Every feedback shared in the forums is always reviewed by our team to work on our devices and make sure we're delivering what our members need. Be sure that your comments haven't gone unnoticed. Because the wristband isn't working correctly, I'd suggest you to get in touch with our Support team so they can create a case on your behalf and provide you with further assistance. Click here to get connected with them via chat or phone.

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‎04-18-2022 14:51

‎04-18-2022 14:51

I am active user of the Fitbit after relying on the Charge 2,3 & 4. I am now having the same issue as you have listed. I am curious what the outcome of your situation has been? 
it is frustrating to be mid sprint and feel that disconnect from the top band. 

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‎04-21-2022 16:04 - last edited on ‎07-24-2023 09:43 by Fitbit Moderator

In response to brdmtzgr

‎04-21-2022 16:04 - last edited on ‎07-24-2023 09:43 by Fitbit Moderator

Welcome on board, @brdmtzgr.

Thanks for letting me know about your Sense, and I'm sorry for the experience that you've had with your Fitbit devices. I understand your point of view and please know this feedback hasn't gone unnoticed. In this case, I'd recommend contacting our Support team so they can evaluate what can be done to bring you back on track. They're available via chat and phone, please click here to get connected with them.

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