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Fitbit Sense Band

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‎04-12-2022 01:01 - last edited on ‎07-12-2022 13:20 by Fitbit Moderator

‎04-12-2022 01:01 - last edited on ‎07-12-2022 13:20 by Fitbit Moderator

The band will not stay connected to the watch and comes apart several times a day. Is this a fault and can I get a replacement if I lose the watch as a result?

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‎04-12-2022 05:54

‎04-12-2022 05:54

Hi @JohnP101.

 

Have you tried attaching the other part of the band just to see if the issue is with the band itself or the Sense. 

 

If the issue is with the Sense then I would suggest contacting customer support (here) so that they can check your warranty status and discuss whi

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Nathan | UK

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