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Fitbit Sense losing sync-ability over night with my IPhone 13

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‎04-08-2022 07:30

‎04-08-2022 07:30

I just got my Fitbit sense about 4 days ago and all seems to go well until I go to bed. My sense stays paired to my Iphone13, however, in order for my watch to receive notifications the next morning, I have to restart my watch. Every morning. I’m not sure if this is a settings problem on my phone or a defect in the watch. I do use the “Focus” feature on my phone. So I have it go into sleep mode(basically DND) over night and when I wake up in the morning and sleep mode turns off, my watch will not sync. I have tried so many trouble shooting tips and methods and nothing has worked. Any ideas? I’m not sure if this is a phone issue or a watch issue.

 

thanks for any help

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‎04-12-2022 03:44

‎04-12-2022 03:44

Hi, @mpcaraway, welcome to the community. May I suggest you go into your phone app tray (I'm not familiar with IOS phones so can't quote detail) and pull up the Fitbit app? Check that any battery-saving function is disabled for the Fitbit app (some phones treat the Fitbit app as non-essential and put it to sleep where we need it to run continuously in the background)

You may find these articles useful How do Fitbit devices sync their data? and Why won't my Fitbit device sync?

If you are still stuck please post here again with details of the steps you have taken.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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