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Sense got lost due to the band

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‎08-06-2022 14:29 - last edited on ‎08-08-2022 06:35 by Fitbit Moderator

‎08-06-2022 14:29 - last edited on ‎08-08-2022 06:35 by Fitbit Moderator

My Sense band came off when I dove into the water and is now at the bottom the lake. I contacted Fitbit Support and they offered me a 35% discount towards a new Fitbit, I did not accept. If Fitbit has a defective product in the Sense band they need to cover that under warranty, especially since the Sense is designed to be used for swimming activities. 

Fitbit Support I'm asking that you cover the manufacturer defect and replace my Sense.

 

Moderator Edit: Clarified subject

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‎08-06-2022 17:52

‎08-06-2022 17:52

https://myhelp.fitbit.com/s/support?language=en_US   is where you need to take your request. We're the community forums and not Fitbit employees. You'll need to get back with them with your case number.

Stepping in the U.S.A. since September 2013. Android 14

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