My Fitbit sense not charging

[RaveenaW]

I plugged my Fitbit sense at night to charger woke up and saw it didn't charge, then tried to plug it into other sockets and adapter but still won't, it's been like that for 9 days now. I click the screen it shows 0%

I also noticed it getting bit heated up sometimes, which is weird because I only wear it while working out, I don't wear it sleep or bath.

My Fitbit is 10months old and I need it to work as I need to keep track of my exercises and daily activities.

[Guy_]

Hi @RaveenaW  it may need cleaning or there is a fault withe the charge cable, see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[GoGracie]

I have a brand new Versa3 and I have the same problem haven’t been able to charge it at all even sent me a new charger and it still doesn’t charge! Very frustrating and have called and sent emails! 
horrible service!

[Guy_]

Hi @GoGracie  - it may take several hours to wake a watch when it is being charged from a computer port. 

At least you will be able to see if the computer reports a connected device.

If it doesn't work take it back to the shop for a refund or immediate replacement with a new one.

[RaveenaW]

Ok, that's seems to be a good idea. I can do that with my Fitbit sense. Thanks for the advice @Guy_ 

[RaveenaW]

Ohhh my!!!! It worked it worked it worked!!!

Thanks alot for your help @Guy_