Sense band keeps unlatching

[Himank]

The fitbit sense strap lock isn’t very good. The strap lock is on the bottom of the strap where it is up against your wrist, and to unlatch, you need to press in, which happens if u move your wrist the wrong way. My watch has fallen off my wrist for simply reaching into my backpack and grabbing something as it somehow pressed the button in. I prefer the latch to be like the Versa 2 where it’s a pin as this stops this issue.

I did also make sure that this is a design problem and not my strap problem by not only getting a new strap, but also a new fitbit sense which was provided by customer support. I hope this gets fixed in the next smart watch

Moderator Edit: Clarified subject and updated label

[DanMel]

I noticed the same problem. I noticed on Ebay they have replacement bands that are different from the one that comes with the FitBit.

[LizzyFitbit]

Hi there, @Himank. @DanMel Thanks for trying to help our member.

@Himank Thanks for the detailed information and efforts. I'm sorry you've gone through this experience and because the issue is with the Sense wristband, I'd recommend contacting our Support team so they can evaluate your options and see what can be done to bring you back on track. They're available via chat and phone, please click here to get connected with them.