Sense Screen Fell Off

[TGroovy]

Was working on a client’s hair and looked down to check time, and noticed my screen was hanging off. Didn’t bump it against anything, drop it, or do anything to cause damage. Had the sense for 13 months, of course it’s one month after the warranty period. This seems to be a known issue with Fitbit, and wondering what they are doing to resolve it. I don’t want to spend hundreds every year on a new device, but enjoy the way they track. Would appreciate it if someone from customer service would reach out and advise on what to do. 

[Clove6060]

Contact Fitbit support directly. 

I’m guessing they will offer a discount on a new watch (seems to be consistently their remedy) since you’re beyond warranty period.

I’ve seen where people are fixing them via glue or taking them to a watch maker for repair. 

https://community.fitbit.com/t5/Sense/Tips-to-repair-Sense-screen-detached/m-p/4903126#M28193

[--Smeagol--]

This seems to be quite a common issue, I've at least seen a lot of posts pop up here and elsewhere with people reporting it.

It would be nice if Fitbit extended the warranty for such manufacturing defects, as clearly they are not using enough or even the correct adhesive for the purpose. 

[ldzpln1]

Mine dislocated a few days ago.. and of course, shortly after my 1 yr warranty expired. Exact same issue - was cutting some onions for dinner, looked down and noticed the screen was hanging off of my Fitbit.  I ordered some Permatex Ultra Black Gasket Maker. I'm hoping I can just clean up the old seal material and re-"glue" it... The Permatex should form a flexible, yet water tight seal. I'd rather use that than some form of super glue that permanently bonds the screen to the base.

[sapfw]

had the same issue and they also won't replace it because it's beyond the warranty

[Clove6060]

@ldzpln1 

I’m wondering how this worked out for you. 
Rtv sealer is usually used in an application that is torqued down. Did it hold?