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My experience with Fitbit Sense and the Customer Service

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‎11-28-2022 12:59 - last edited on ‎11-29-2022 04:31 by Fitbit Moderator

‎11-28-2022 12:59 - last edited on ‎11-29-2022 04:31 by Fitbit Moderator

The locking mechanism after roughly a year of use no longer stays on the wrist. It just falls off. Upon contacting support they also told me it was unfixable and I was given a promocode that is literally the black Friday/cyber Monday sale. So basically all around useless. Go with a watch with an actual locking mechanism that will last you for a while. Not $299 after every year. This one just ain't it. The sense 2 probably will be / is the same thing.

 

 

Moderator Edit: Clarified subject

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‎11-29-2022 04:33 - edited ‎07-24-2023 03:59

‎11-29-2022 04:33 - edited ‎07-24-2023 03:59

Hi there, @RahilP. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


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