Battery Drain

[coug81]

In the last week, my 18 month old Sense has started the 6 hour battery drain that others have experienced.  It hasnt been in or near water.  So dont believe moisture has gotten in.  i think its either due to a bad firmware upgrade or planned obsolesence to try to force me to buy a new fitbit.  Support was worthless and the product has been buggy from day 1.  Time to look elsewhere.

[DramaQueenDiva]

Did you happen to ask Support for a Battery Test?  That would have pinpointed the problem.

[coug81]

Can they do that remotely?

[DramaQueenDiva]

Yes, you'll likely need a camera to show what happens when they ask you to perform certain tasks.

[coug81]

They just had me recharge the battery and then observe afterwards.  And the battery de-charged again in roughly the same time period.  

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Thanks - I'll get on a chat with them again and ask them to do a battery test.

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Chatted with support.  They told me the battery test was already done when they had me recharge the watch and watch it quickly drain again.  When I mentioned in my closing comments about reading all the comments in the forums about many users having similar issues within a short time period after the warranty expiration, and that there must be design issues since $300 watches should last longer than a 1.5 yrs, the guy told me that some watches like the sense had more issues than other watches - and not all of their watch models had issues.  I didn't say anything more.

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Well I may have figured out why my watch was excessively draining.  As mentioned previously, I had already turned off as many of the GPS toggles as I could in the Exercises, but GPS was/is still showing up in the online Fitbit settings page.  About an hour ago, I turned off Heart Zone Notifications on all the Exercises.  And all of sudden no more drain.  I even went back to my old clock face afterwards (which I thought maybe was part of the problem) and my watch is still sitting on the same battery percentage as it was before I made the recent change(s).  Will continue to observe, but encouraging so far.

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Update: Figured out why my battery stopped being drained.  The sensors aren't working.  And I can't figure out if there's a way to restart them or if they are dead permanently.  I've tried resetting the phone amongst other things.