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Battery longevity and warranty Sense

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‎05-10-2023 11:21 - last edited on ‎05-10-2023 13:50 by Fitbit Moderator

‎05-10-2023 11:21 - last edited on ‎05-10-2023 13:50 by Fitbit Moderator

I received my Sense for Mother's Day in 2022.  I bought the extended warranty but don't know how to access it.  My battery needs to be charged everyday where as it used to hold a charge for 2-3 days.  I don't know if I can use my extended warranty to remedy this issue.  It's really disappointing.  It doesn't take long to charge but I have to remember to grab my charger when I go away for the weekend.  Where can I find my warranty option?

 

Moderator edit: clarified subject.

 

 

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‎05-10-2023 11:36

‎05-10-2023 11:36

Hi @NancyJoHodedo  you have a one year warranty from Fitbit, if you're in the USA, so try customer support. click to reach them

Stepping in the U.S.A. since September 2013. Android 14

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