I have been part of the Fitbit community and using Fitbit devices for my physical fitness needs since 2013/2014, starting with the most basic device. Over time I upgraded to the Surge, then to the Versa, then to the Sense device as improvements and capabilities were added to the device to meet my fitness needs and wellness lifestyle. I am a disabled military veteran and recently joined the VA Fitbit Premium & Health Coaching program.
As of today, I am an extremely dissatisfied Fitbit device owner, customer and community member because I have had two Fitbit Sense devices which have had epic battery failures since JANUARY 2021! Both Fitbit Sense devices stopped charging within 9 months of use. I am extremely disappointed by the quality of this product considering that the Fitbit Sense cost me over $319.00. I'm also frustrated that Fitbit places the blame for the issue largely on the device users by pointing out that the applications and options which users choose affects the battery life and expects users to limit the functionality and capability of the device by disabling or limiting those functions and capabilities on the device.
WHAT IS THE POINT OF PROVIDING THESE FUNCTIONS AND CAPABILITY ON THE DEVICE IF THE DEVICE AND BATTERY CAN'T SUPPORT THEM?
I purchased my first Fitbit Sense from AAFES/Shop my Exchange on 31 January 2021, received it on 07 February 2021 and began using it on 08 February 2021, it failed on/about 05 September 2021. I contacted Fitbit Support who provided a Replacement Offer [#42473560: Fitbit phone inquiry : Sense not working properly] in late September/early October 2021. I received the replacement FitBit Sense on/about 03 October 2021 and the device failed over this past weekend with a total shutdown on Monday, 04 April 2022.
I had the same problem with BOTH devices; within 3 months of use the device battery life drained away faster and faster and would NOT FULLY CHARGE (100%) in spite of being on the charger overnight for 6-8 hours. I see from the Fitbit Sense Community Forum that many other customers are having the same issue -- battery losing power, malfunctioning battery charging and inadequate battery capacity. I reached out again to Fitbit [Your Fitbit Chat Inquiry - #44895134] and since neither device is covered by the warranty, the best support they can offer me is a 35% discount on a new device. Really? That’s the best Fitbit can do? Not good enough — especially since neither Fitbit Sense has lasted for longer than 9 months. Which is 3 months less than the 12 months/one year warranty.
