Bitmoji clock face won't connect to Snapchat

[sgx2]

I've been working on this for MONTHS.  Can someone at Fitbit please address this?

I have a supported model for the Fitbit face. Let's move past that issue.

The issue at hand is when I enter the settings for the Bitmoji face and hit "Connect" to link it to Snapchat I am presented with the Snapchat "connect to Fitbit" page.  I hit "Continue", then am prompted to "open this page in "Fitbit"?".  I hit Open. I am returned to the Fitbit app (iOS, but read below).  The app is not connected - I am still presented with a "connect" link.

I figured it was an issue with iOS. I got a new Android phone. I installed Snapchat and the Fitbit app. I went through the same process. Same result.

Fitbit - please address this. Please. The number of folks raising issues about the Fitbit face is surprisingly large. Let's give them a holiday present and resolve this ASAP. Thank you.

Moderator Edit: Clarified subject

[DramaQueenDiva]

It's not just a Fitibit issue.  You're working with 3 apps: Bitmoji, Fitbit, and Snapchat, so it's hard to tell exactly where the issue is.  Have you contacted the developers of those other apps?  You can leave feedback in their apps.

[sgx2]

That's a very good point.  However, I believe the issue is on the fitbit side:

1. I can successfully log into the other two services.
2. The snapchat app shows that I'm connected to the bitmoji app.
3. I hit "connect" in the fitbit app, it takes me to the authorization page for snapchat, but when I return to the fitbit app is remains unconnected.

I have reached out via the snapchat app feedback link, but the canned response seems to be "this is a fitbit problem."  I have no special access to the developers at snapchat, but I assume google/fitbit does.  I'm asking for their help on this issue, which I have been raising for many, many months now.

[DramaQueenDiva]

Actually Google does not have access to the Snapchat developers.  

Side note: are all the concerned apps updated?  How about the device itself?

[Biceboca]

It is not just your setup. I believe this has been broken for a long time. Maybe for someone who set it up a long time ago, it kept working. But it hasn't been possible to do a new setup. I also tried hard.

[sgx2]

Thanks for the suggestions - I have double-checked and all of the apps and the device is fully updated...

[sgx2]

Thanks for posting this, Biceboca.  It's nice to read that I'm not the only one.