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Sense stuck on download the Fitbit app

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‎01-05-2025 03:33 - last edited on ‎01-05-2025 05:28 by Fitbit Moderator

‎01-05-2025 03:33 - last edited on ‎01-05-2025 05:28 by Fitbit Moderator

I've had the Sense for a couple years. I've had my phone for almost 2 years. The Sense suddenly stopped syncing, so I tried to restart phone and my Sense. Now the Sense is stuck on download the app. If I delete app and reinstall, do I lose all my stats?

Moderator edit - formatting

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2 REPLIES 2

‎01-05-2025 22:22

‎01-05-2025 22:22

No, the app saves your data on google's servers. You could log in on multiple devices and see your old data. It doesn't just live on your phone. So you will recover it when you log in to the app again.  I hope you get the sync to work again.

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‎01-06-2025 03:00

In response to Biceboca

‎01-06-2025 03:00

Thank you! It worked, I did lose the 2 days it was stuck though. 

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