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Bitmoji is not working on my Sense

My watch lost its Bitmoji last night. 
I tried to reconnect - no joy. Turned everything off and on again. Reinstalled Fitbit app and reset the watch

i the same screen on the watch ‘visit your clock face settings on your phone to connect your Bitmoji via snapchat. 
I’ve done that. Snapchat is connected and all apps are latest versions. 
help please

Moderator Edit: Clarified subject

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