01-22-2025 14:18
01-22-2025 14:18
The bluetooth connection between my fitbit sense and the fitbit app on my Iphone 15 pro keeps dropping out. The watch will not connect and sync fitbit app. However, in the iphone bluetooth setup it shows as connected.
The "fix" I now have to use to keep my sense synced with the fitbit app on my phone is that I have to delete the iPhone bluetooth connection with the sense in the iphone setup then allow the Fitbit app to reconnect with the watch.
I have to do this when ever I want to sync my sense and the fitbit app. Also, the notifications of things like phone calls and SMS messages has stopped on the sense.
I have restarted the sense to see if that provides a long term fix but the problem still occurs.
Any suggestions as how I can fix this issue ?
02-01-2025 08:40 - edited 02-01-2025 08:40
02-01-2025 08:40 - edited 02-01-2025 08:40
Hi there @R0bl! It's great to see you here in the Fitbit Community!
Thank you so much for letting us know about this situation and for all your efforts.
Have you already updated the Fitbit app?
I suggest you follow the 11 steps described in this article: Why won't my Fitbit device sync? You will also find a YouTube video tutorial which shows how to solve the syncing issues.
02-01-2025 14:36
02-01-2025 14:36
Fitbit app is up to date.
Remember the issues is the watch does sync when it is connected but the bluetooth connection is not reliable and needs to be recreated every time you wish to do another sync