help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to install Google Wallet on Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2025 21:39 - last edited on ‎02-10-2025 08:59 by Fitbit Moderator

‎02-01-2025 21:39 - last edited on ‎02-10-2025 08:59 by Fitbit Moderator

IMG_8817.png

 Hello there,

I’m having a problem with setting up the wallet thing but there’s not even a tile for me to enter the setup page.
Does anyone has any clue to solve it?


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-02-2025 04:29 - edited ‎02-02-2025 04:33

‎02-02-2025 04:29 - edited ‎02-02-2025 04:33

That appears to be from an iPhone? Provided you are in a region that allows Fitbit Pay or Google Pay. Did you transition your account to a Google account or are you a Fitbit account? Did you transition from Fitbit Pay to Google Pay? Sometimes it takes a while after conversion. As I have both type of phones my Sense is setup from my Android phone, but from what I understand there are a few reasons you might not see Google wallet on your watch. Validate the wallet app in on the Sense, if so try to have it open on the Fitbit app. If it is not there or that doesn't work. You might have to force your iPhone to re-pair your Sense. If that doesn't work try removing the app and data from iPhone and delete any Bluetooth settings related. Then download the app from the app store, login and attempt re-pair. Worst case is factory wipe Sense and setup as new device, but that is a last resort. YMMV

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP1A.250305.019.W3, March 2025.
Best Answer