help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Sense 2 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-03-2023 20:22

‎10-03-2023 20:22

I ordered a brand new sense 2 from Amazon and just set it up yesterday. First, it wouldn't charge with my Samsung fast charging block. It just kept vibrating on and off. So I switched it to a regular charging block. Let it sit for 30 minutes. Very little charge. I shut it down from the settings and let it sit for an hour. The battery percentage actually went down!

 

I contacted customer support and they said, "your battery is at 50% it will last 1.5 days. Here's some tips for prolonging battery life."

This is NOT a solution to a brand new watch not charging. I'm hesitant to reach out to customer support again. The kicker today when I went to turn it back on after attempting to charge it again was it showed the fitbit logo then a big red X. And of course after an hour on the charger it didn't charge.

Do I need to just return it?

Best Answer
1 REPLY 1

‎10-10-2023 22:42

‎10-10-2023 22:42

Hi @JanieMW - there can be issues with the charge cable and supply see How to check charge cable - Sense/ 2 Versa 4 won't charge, won't start or blank screen 

If the watch constantly vibrates while charging there is an issue with the charging that needs resolving. Once sorted and charged try holding the button for 10 seconds again till it vibrates and the logo appears - if you can't get past the red X return it as faulty.

Author | ch, passion for improvement.

Best Answer
0 Votes