I had a Fitbit sense which had several connectivity issues since I first received it and then it finally stop working. Since it's still under warranty, I received a return label to send it back for a replacement. FedEx likely lost the package for more than a week and not only I can't file a loss claim(and Fitbit isn't also trying to file a claim with FedEx. I was told that they're still waiting for the return package which contains the watch that doesn't work. Are we supposed to wait forever when a package never reach the destination?). Fitbit agents wants me to wait for a package that'll never arrive before they send me a replacement. I don't see anywhere in the warranty saying that customers won't receive any replacement if the courier loses the old broken watch. This is a very bad way of Fitbit handling customers. I stayed with Fitbit not because of how good their products are but because of how well Fitbit used to handle customers issues. Now it seems like Fitbit is heading in the wrong direction.
