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Calorie count suddenly off (much lower than usual)?

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‎01-25-2021 03:12 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

‎01-25-2021 03:12 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

About 2 months ago I purchased a Fitbit Sense. Before that I have been using the Charge 2 for a couple of years. From one day to another the calorie count seemed completely off. Normally my Fitbit measured between 2000-2500 calories per day but suddenly it was only half of that. When I check, the measured heartrate seems to be ok. I contacted the shop where I bought my Fitbit Sense and in the mean time I have sent my watch back to them for repair. However I reinstalled my Charge 2 now and this watch suddenly seems to experience the same problem now?! Does anyone know a solution? Or is there a bug in a recent software update or something? I can't seem to find anything about this problem yet...

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‎01-25-2021 03:19

‎01-25-2021 03:19

Check if your weight is the same, I suspect it might have changed for some reason.

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3 REPLIES 3

‎01-25-2021 03:19

‎01-25-2021 03:19

Check if your weight is the same, I suspect it might have changed for some reason.

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‎01-25-2021 04:03

In response to Giampi71

‎01-25-2021 04:03

Thank you! Somehow Indeed the weight seem to have changed to 0,1... never thought about This, Thanks!

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‎01-23-2022 14:18

‎01-23-2022 14:18

Man i was getting worried but for some reason the weight was 3 kg. Which explains a lot!!

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