Can’t See/Edit Sense Goals On App

[SirRudy]

For several days now I am unable to see or edit my goals for steps, sleep, etc. in the “You” section it says “Something went wrong. Unable to load your goals”. I’ve checked for updates(I’m current), I’ve hard closed the app, restarted my phone all to no avail. What’s going on? Any others with this problem?

Moderator Edit: Clarified subject

[KasiaS]

Thanks, I’m having the same issue so appreciate your assistance with this regard.

[LinskyBeat]

I deleted the app and reinstalled it, restarted my Fitbit, and now it is working again. My sleep goal is back. I have the versa 2. 

[JenR99]

Deleting and reinstalling the app and shutting down and restarting my Versa 3 also fixed the goals for me.

[Eddie_Edwards]

Yes it is. 
🙏🙏🙏

[SirRudy]

That worked for me too. Sense on iOS. Removed the app, reinstalled it, shutdown my Sense, restarted it, then logged into app and goals were back. Should have tried that 2 weeks ago!

[Keffria]

Yep, me too…can just see eye rolling in IT dept 

[Varshathota]

Thanks for sharing. It worked for me as well after deleting  and reinstalling the app. Also I restarted my FITBIT Sense.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

Thanks for your continued reports, I'm glad some of you sorted this out. I understand how frustrating this has been for you and I apologize for this inconvenience. As I mentioned before, our team is aware of this situation and they're currently working to get it resolved.

In the meantime and just in case you haven't done so, please try uninstalling and reinstalling the Fitbit app on your phone. Then check if you can see or adjust your goals on the Fitbit app.

[dougieboy]

I keep getting the "Something went wrong, unable to load your goals "... response... I hope they figure this out!... db

[SirRudy]

What seems to work is to uninstall the Fitbit app, reinstall it, shutdown your device, restart it, and finally  sign in to your account. This worked for me with my iOS Sense. All the goals returned. Good luck!

[Eddie_Edwards]

Mine has been corrected. I in and reinstalled the Fitbit app on my iPhone then repaired the Versa and all is well. 

[sheryl0830]

This is getting frustrating, evidently the edit goals has been a widespread longstanding problem and there does not appear to be a solution in sight. Anyone have any info on this?

Using a versa3

[SirRudy]

I sure understand the frustration. It took awhile but there does seem to be an approach that has worked for some of the people on this thread..

1. uninstall the Fitbit app

2. reinstall the app

3. shutdown and restart your device

4 log back in to your account and goals should be back

Thus worked for me and others. I have the Sense on iOS. I’m not sure if it works on all the other Fitbits out there. Good luck.

[SirRudy]

Sent from my iPad

[sheryl0830]

Awesome!!’ Worth a shot! Thank you.

[Eddie_Edwards]

Hi Sheryl, 

I unpaired the device, unisnstled then reinstalled the app and then repaired the Fitbit and it's all good now.

Try that and see how you go.

What part of the world are you in, I'm in Sydney Australia.

Would you like to connect via email or WhatsApp.

Mick.