Can't change my clock face using Sense

[SelenaTeresa]

I have rebooted the watch. I have confirmed connections. I have confirmed everything sync's fine. Anytime I try to change a clockface, I get a large red X.

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Welcome to the community, @SelenaTeresa.

Thanks for letting me know about this situation when trying to change your clock face of your Sense.

I recommend you to restart your Sense and then follow the steps in this article to change your clock face, Let me know how it goes once you've done it, please.

[Halftriangle]

I can't change my Sense

[Guy_]

Hi @Halftriangle - there are 3 ways to change a clock face, Which one isn't working and what does it do?

• Long gentle press on the watch face, 
• Swipe the watch face left and tap on the Clocks app,
• In the Fitbit App, Gallery tile, select a different or load a new face and sync.

[CrisVillaFitbit]

Hello, @Guy_, thank you so much for the insight! And @Halftriangle welcome to the community.

Can you let us know you situation with the Sense? In detail, please, so we'll be able to know how to help you.

[SelenaTeresa]

Hello Cris,

I rebooted the watch. I read the instructions as requested. I chose the clock face I wanted (chose a few to ensure not an issue with the clock). I installed the clock face and see it fully complete on the phone. Sense watch wakes up, shows the big red x and nothing else happens.