Can't connect Sense controls on my Android phone

[Dw1980]

Hello please help!

I'm unable to connect to Sense controls on my android phone. This means I cannot get notifications on my Sense. I wanted this tracker for the ability to use as a smart watch but I can't actually do that! Any advice please? I've reinstalled both app and tracker factory settings. It says on the app under notifications that I need a phone reset but I've done that 4 times too and still nothing.

Thanks in advance. 

Moderator edit: subject for clarity

[Gr4ndp4]

Hi, @Dw1980, welcome to the community, you do not mention if you have successfully paired and synced your Sense to your mobile phone or the make & model of your phone so please forgive me for starting at the begining.

Most phones work well with Fitbit devices but you may find Fitbit-compatible devices useful.

How do I set up my Fitbit device? and Why can't I set up my Fitbit device? take you through the setup process, This video takes you through the process step by step.

To get notifications on your Sense from your mobile phone How do I get notifications from my phone on my Fitbit device? provides advice & guidance. If you are not able to make any progress please post here again with more details.

Cheers

[Guy_]

@Dw1980-  FYI, Sense Controls is used for On wrist calls -  Notifications are done via Sense [Bluetooth entry].

If you reinstalled the Fitbit App the Device Notification set up will need to be redone, including App Notifications.

@Gr4ndp4-  has given you lots of good links to help getting it working.

[Dw1980]

Thank you both so much. I had clicked all of the links and have now reinstalled the app and it worked! Very grateful for your quick support.

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[WilsonFitbit]

Hello @Dw1980. Welcome to the community forums. @Gr4ndp4, @Guy_ Nice to see you around and thanks for your input. 

@Dw1980 I'm glad to hear that the inconvenience is now resolved and thank you for your help in resolving it. I was able to see that you received information and assistance for the inconvenience and if one of the answers helped,  I'd recommend marking one of the answers given as the best answer. By doing this, other users with a similar concern will find a faster response. 

[Dw1980]

Unfortunately the app is still requesting a phone restart. I was able temporarily to get messages on my Fitbit Sense but the message has returned. I've uninstalled the app and reinstalled. I restarted my phone (Huawei P30 Pro) but I am still unable to use smart watch features on my tracker. Any other advice please? 

[Gr4ndp4]

Hi, @Dw1980, Check through the steps mentioned in this article Fitbit-compatible devices. You should also note that the Fitbit app needs to have all the permissions allowed and any battery-saving function on your phone disabled for the Fitbit app. This last is because some phones close the Fitbit app down as "non-essential" to save power whereas you need the app to be running constantly in the background.

Cheers

[Rich_Laue]

Make sure that battery optimization/power management has been disabled for the fitbit app.