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Can't connect Sense with One plus 7 pro

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‎08-17-2021 08:46 - last edited on ‎08-17-2021 18:44 by Fitbit Moderator

‎08-17-2021 08:46 - last edited on ‎08-17-2021 18:44 by Fitbit Moderator

Hi! I just bought the fitbit sense and have been trying to set this up on my Oneplus7 pro (Android 11 version). Unfortunately, I am unable to download the fitbit app from the google store to my phone. It downloads to 81% and then indicates that download is not possible. I have used the entire day to figure this out but unsuccessfully. Does anyone have a fix for the issue?

 

 

Moderator edit: updated subject for clarity. 

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‎08-17-2021 09:40

‎08-17-2021 09:40

It has to do with your phone connection not your fitbit. I would reboot your phone and try again.  Also, are you on bluetooth or wifi?

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‎08-17-2021 18:49

In response to lablover55

‎08-17-2021 18:49

Welcome to the Fitbit Community, @Phili91 and thanks for getting back to us @lablover55.

 

Please follow instructions of help article: Why can't I set up my Fitbit device?

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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