Can't connect Sense with the Fitbit app

[Derek99]

Hi, I'm using a Samsung M13 running Android 14, One UI 6.1 and Fitbit Version 4.28.

My Fitbit Sense stopped syncing with my phone and I've tried all the fixes listed up to uninstall app and factory reset the watch, still no joy!

The sense is now saying 'download the app' in various languages and when I try to add a device in the app it keeps saying 'there's been a problem retry'. Interestingly my phone has a pop up saying Fitbit Sense found ....install! (which just hangs when you try)

Can anyone help please?

Moderator edit: clarified subject.

[Silvertiger62]

Thanks

Just done the updating the sense is updating now seem to be resolved. 4.28.3 is the update.

Thanks everyone 

[Derek99]

Hi all, thanks to everyone who has posted news about the update and more importantly that it works!

Good news at last and I have my Sense back (my partner would say long overdue)!

Hopefully we will all be back on the treadmill soon. 

Take care all and appreciate all the support and suggestions over the last week. This is a good community.

[PFCgourmet]

Unfortunately mine is still not working. It says I need an app (which has
been installed) and cannot connect Low Energy. Nothing has worked to get
my Sense to par with Samsung 23+

[Silvertiger62]

I would contact customer service to say what they have to say. On chat

[rvwhalen]

4.28.3 worked for me after I did a factory reset of the watch. I tried just restarting the phone, then the watch and finally reset the watch.

[adeevans]

yeah just checked - my wife clicked in app etc. connected up voila all working now - im guessing it must have updated to the .3 version - wow that service pack must have been quite untested to feck up so many devices etc. thank god im on a samsung galaxy watch with the samsung health app !!