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Can't download clock faces on my Sense

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‎09-01-2021 15:27 - last edited on ‎09-02-2021 06:52 by Fitbit Moderator

‎09-01-2021 15:27 - last edited on ‎09-02-2021 06:52 by Fitbit Moderator

Cant download clock faces. Help. The red bar just keeps going left to right

 

 

Moderator Edit: Clarified subject

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‎09-02-2021 06:55 - edited ‎08-19-2023 06:58

In response to Guy_

‎09-02-2021 06:55 - edited ‎08-19-2023 06:58

Hi there, @Mannbrad. Welcome to the Community Forums. 

To better assist you, I'd like to ask you if besides the red bard you see an error message on the Fitbit app? May I know the model and OS/software version of your phone? 

In the meantime, I'd suggest to the following steps:

  1. Remove the Sense from the Bluetooth settings on your phone.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Once it appears as connected, try installing the clock face or apps making sure it's one at a time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎09-02-2021 00:04 - last edited on ‎08-17-2024 05:57 by Fitbit Moderator

‎09-02-2021 00:04 - last edited on ‎08-17-2024 05:57 by Fitbit Moderator

Try to clear cache and force stop the App to clear it.

On the watch change to a different clock face and try again. It could be the current face has an issue and can't be stopped so the new one can't load.

It's important the watch is connecting well with the app.

Author | ch, passion for improvement.

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‎09-02-2021 06:55 - edited ‎08-19-2023 06:58

In response to Guy_

‎09-02-2021 06:55 - edited ‎08-19-2023 06:58

Hi there, @Mannbrad. Welcome to the Community Forums. 

To better assist you, I'd like to ask you if besides the red bard you see an error message on the Fitbit app? May I know the model and OS/software version of your phone? 

In the meantime, I'd suggest to the following steps:

  1. Remove the Sense from the Bluetooth settings on your phone.
  2. Force quit the Fitbit app and reboot your phone.
  3. Restart your watch.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. Once it appears as connected, try installing the clock face or apps making sure it's one at a time.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes