Can't install clock face on Sense

[SteveHartill]

I am trying to change my clock face. Everything I try and click on one, it says one is still being installed but that has been happening all day. I have restarted the phone and watch and resynced it too but still nothing.

Moderator edit: subject for clarity 

[seawhite]

Same issue. Just did factory reset and cleared fitbit app cache and issue persists. Pixel 3 XL running Android 11.

[Dltprm]

Also having this issue as well. Also noting that I can't switch the clockfaces from the app on the watch. If I hit the "later" button when i go in and out of the clock face management on the app on my phone i can get to another clock face and switch it there. But every time I go back it still says something is being installed and usually shows the status as "switching"

[SunsetRunner]

I am having the same issue. I just got my Sense on 9/25 and switching faces worked for a bit while I tried. But now, it goes back to the selected face. I get the same installation error pop up on the app. 

I got on with support chat and the tech said to restart the watch, exit the app, restart the phone and after all this nothing worked. She also told me to try back with a case # but you can't get in now. 

Not good after just 5 days.

[bobby2478]

The watchface experience in the Android mobile app has been hit or miss for me, not on installing but trying to remove/uninstall.  I select remove watchface and it looks like it does but this watchface remains on my Sense and keeps cycling through ones I already supposedly "removed". Had to keep playing around with it to finally get these watchfaces removed. Some of them were 3rd party watchfaces that say they weren't designed for the Sense but might still work, as they weren't built for the new Fitbit OS 5 I wonder if they were behind some of this weirdness. In any event, Fitbit needs to cleanup this experience so installing and uninstalling/removing watchfaces is a smooth and straightforward experience on the Sense.

[Credo540]

Okay! So I figured it out! Uninstall the Fitbit app, then reinstall. After it's all synced back up, head over to apps and make sure the "Coach" app has finished updating after the latest firmware. KEEP THE APPS WINDOW OPEN OR IT WON'T WORK (finish installing I mean)! After that finished up, everything worked and installed great! Hope this works! 

[Credo540]

Okay! So I figured it out! Uninstall the Fitbit app, then reinstall. After it's all synced back up, head over to apps and make sure the "Coach" app has finished updating after the latest firmware. KEEP THE APPS WINDOW OPEN OR IT WON'T WORK! After that finished up, everything worked and installed great. 

[Atownship]

Reinstalling and waiting for all the other apps to download... Worked for me!! Thank you @Credo540 !!!

[wookietim]

The fitbit store and it's install mechanism has always been a hit or miss type of thing. Keep trying and it'll go to the watch. And then tomorrow you might try one and it'll take 3 seconds - it's a 50/50 chance to go one way or the other. Fitbit never really figured that out - their smart watch team comes from Pebble and they were from before appstores for watches were to norm.

[Sezyboss]

I have tried everything that is suggested above a d mine still won't load 😞

[MrsJ_Roth]

It's December 03, 2020 and I am having this problem too.  I've uninstalled the Fitbit app, I've restarted my watch several times, rebooted my phone a couple of times and I am still getting the error and can't change my clock face.

[PlasmaBear]

THIS^^ works. You must allow the applications to update from the phone app, or else it will get stuck in a priority loop of trying to install updates before the clock but the clock continuously will retry. As Credo540 says, go to the sense once you go to your profile picture, go to apps, and leave this open while ALL app update, if "coach" has an Update update it before trying to you clock faces. My wife's has this issue exactly. While mine didn't have to update any of the app her had to. 

[sanman202]

It happens here as well. You select a new clock face and it just goes back and forth. This should be elementary stuff by now for Fitbit. It's technology and there will be snafus as with any tech, but these seem to be happening with very common and popular functions a user expects to be working well. Restarting the watch and even clearing the app cache out tend to help, but the question is how often should a user need to do this when it's something that should be working more seamlessly. 

[MrsJ_Roth]

This doesn't work for me. I have entirely deleted and installed my watch and it still hangs even though nothing shows that it needs to install. 

[FrTimRichard]

So fitbit havent got a fix for this?? This is a disgrace. Nothing working at all.

[honeyminpin23]

I am having the issue with clocks and apps not installing, I tried what u suggested but after it syncs back up and I click on my profile pic, I then chose the apps and it will say apps were installing do u want to continue?  Even if I hit later it will still have the red line going back and forth on the apps that I was trying to download and the Coach app is one that needs updated but I can't get the others to stop to even update Coach by itself, any suggestions?  I have tried everything.

[lablover55]

the watch is charged to 100%?

[honeyminpin23]

Yes it is at 100%

[Guy_]

@honeyminpin23  There seems to be a problem with the Coach App.

Probably best to contact Fitbit Support directly. They may be able to help you.

[Nidus]

I also had this happen, and I don't even have the coach app. I finally got the spO2 Waveform watch face back. After restarting the watch and going through all of the fitbit apps apps that are supposed to be on the watch from my phone, they all said they were installed, even though the app kept saying some apps hadn't finished installing. I then went back into clock faces in the watch, which had all been blank except for the one it kept defaulting to, and clicked on the first blank one a couple of times slowly. It then loaded that clock face. I then did the same for each clock face and each one appeared. I finally got the spO2 Waveform one back, and then it was also fixed on the app (It no longer said switching, and I could change the clock faces from the app). I was even able to change the spO2 Waveform theme color from the app. Hope this helps.