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Can't select a training on the Sense

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‎07-31-2021 03:11 - last edited on ‎07-31-2021 04:47 by Fitbit Moderator

‎07-31-2021 03:11 - last edited on ‎07-31-2021 04:47 by Fitbit Moderator

Hi!

When I want to select a training the Sense stops. I don't see the options. It just goes back to menu. 

 

I already updated the sense. 

Did a reset.

 

😞

 

 

Moderator edit: subject for clarity

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‎07-31-2021 04:47

‎07-31-2021 04:47

Hello @Dutchy1981. Welcome to the community forums. 

 

I'm sorry for the experience and thank you for the information and for the troubleshooting steps you've tried. At this time, I'd like to let you know that if you refer you can't select a workout on the Sense, I'd recommend contacting our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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