Can't set up my new Sense

[lbrf]

I just got a new Sense to replace my old one that wasn't working well anymore.   I get as far as a message to put in a numerical code (4 numbers) that should show up on my watch.  It doesn't.  All that the watch says, even after turning off my bluetooth and back on, and resetting it is the little icon with the arrow in different languages to install the app.  I went so far as to uninstall and reinstall my fitbit app and it's still doing the same thing.  Help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @lbrf. Thanks for stopping by and trying to troubleshoot the issue with your new Sense before reaching out. 

While reading your posts above, I was wondering if you did remove your old Sense from your Fitbit account and phone's Bluetooth settings?

It seems that your new Sense cannot connect properly to your Fitbit app since you haven't yet forgotten the connection between your old watch and the phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your new and old Sense from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Sense again.
• If there is no connection, restart your Sense.

Hope that helps.