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Sense stuck on a reboot loop

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‎08-02-2022 13:17 - last edited on ‎08-03-2022 17:29 by Fitbit Moderator

‎08-02-2022 13:17 - last edited on ‎08-03-2022 17:29 by Fitbit Moderator

My sense screen locked up the other day so I rebooted it and now it is stuck in a boot loop.just going to boot screen.i have tried hard reset loads off times just stays on boot logo I let the battery run out then recharge d it nothing seems to work.the warranty has just run out as I got it July 21.any help much appreciated. please.

 

Moderator Edit: Clarified subject

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‎08-03-2022 17:23

‎08-03-2022 17:23

I would try a factory reset and then set the watch up again as a new device.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎08-03-2022 17:31 - edited ‎11-16-2023 11:01

In response to DramaQueenDiva

‎08-03-2022 17:31 - edited ‎11-16-2023 11:01

Hi there, @Davem3man. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. @DramaQueenDiva Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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