help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't take an ECG reading on Sense

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2021 15:52 - last edited on ‎10-09-2022 12:02 by Fitbit Moderator

‎05-01-2021 15:52 - last edited on ‎10-09-2022 12:02 by Fitbit Moderator

Was working great had to do several resets due to it not synching. Now when I tap on the icon it says setup on your phone go to discover tab find assessments and reports. When I go there it just shows the history of my ECG. Tech support was of no help. Any suggestions?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-11-2021 20:24

‎05-11-2021 20:24

The first time I ran the ECG I had to have my Fitbit's app - ECG screen on to get ECG to work. You might want to try that. 

I assume you already have done a restart and a shutdown. 

Best Answer
0 Votes