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Can't unlock my Sense

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‎11-19-2023 05:25 - last edited on ‎11-21-2023 06:19 by Fitbit Moderator

‎11-19-2023 05:25 - last edited on ‎11-21-2023 06:19 by Fitbit Moderator

I've had great success withnFitbits for several years. This changed several days ago, when my Sense proclaims that I should "Unlock Your Device with Your Phone." I've tried everything-- tried to change my password and nothing works. This is a disaster... If I have to buy another smart watch it will not be a Fitbit...

Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-19-2023 07:12

‎11-19-2023 07:12

JohnnyRow_0-1700406711630.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-21-2023 06:21

In response to JohnnyRow

‎11-21-2023 06:21

Hi there, @ASmith1946. Welcome to the Fitbit Community Forums. I'm sorry to hear that your having trouble unlocking your Sense. I understand how you must be feeling. @JohnnyRow Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Let us know if you have any questions. 

Maria | Community Moderator, Fitbit


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