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Can't update my Sense

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According to my fitbit app, i need to do a tracker update. However my watch has completely unlinked from my app it seems and the screen asks me to download the fitbit app. When i try to update it goes through the whole motions reaches 100% update and install and then says error cannot be completed. I have deleted and re-added the sense to my account. I have removed and re-uploaded the app, i have reset the watch and my phone and i have tried to do the update on a different device and still no luck. My internet speed is fast and devices are kept beside the router while performing the update.  

 

how the hell can this be fixed 

 

 

Moderator Edit: Clarified subject

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While we wait for support, can you verify your current app and firmware versions?


Watch firmware 
14.128.6.17

 

App

Fitbit 3.80 (38046005)

 

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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