Cannot read text messages on Fitbit Sense.

[Lucysas]

I've done the suggested steps listed.  I get the "New message" notification on the Sense, but can't read the message.  Also, cannot answer a call on it - get error.  I have a Samsung S8, latest version, and have updated the Fitbit app.  

[Rich_Laue · Accepted solution]

Can you read your messages when they popup on your phones lock screen? 

[Lucysas]

No, as I didn't have that setting turned on.  Found it and it's working now- thanks!

[Rich_Laue]

Glad it is working. If the messages don't show on the lock screen, the phone isn't sending them to the Fitbit app. 

[EG255]

Which setting?  I’m having the same issue. 

[Rich_Laue]

@EG255 what phone do you have? 

With iOS it is show preview

With android turn of Do Not Disturb and don't turn volume to zero.