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Confirmation email for Sense order hasn't arrived

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‎06-17-2021 08:11 - last edited on ‎06-17-2021 13:49 by Fitbit Moderator

‎06-17-2021 08:11 - last edited on ‎06-17-2021 13:49 by Fitbit Moderator

Hi, i have placed an order for Sense on the fitbit India store. i have not received order confirmation email. But the amount is debited from card. please help with some pointers. thank you

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-17-2021 08:15

‎06-17-2021 08:15

Hi @naveennataraj  these are the community forums and we don't have the answers for orders, as we're not Fitbit employees. I do know when ordering anywhere online that a credit card has a hold placed on it for the amount of the purchase. You aren't charged for the item until it actually has shipped.

Stepping in the U.S.A. since September 2013. Android 14

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‎06-17-2021 10:19 - last edited on ‎06-17-2024 07:56 by Fitbit Moderator

In response to Odyssey13

‎06-17-2021 10:19 - last edited on ‎06-17-2024 07:56 by Fitbit Moderator

Hi @naveennataraj. Welcome on board. @Odyssey13 Thanks for your amazing help!

Thanks for the details provided about your Sense order. As our friend @Odyssey13 mentioned, you'll be charged for your purchase and receive a confirmation email once the order has shipped from our warehouse. However, I understand your concern and I'd recommend getting in touch with our Support team via phone so they can look into your details and provide you with the order status. To learn more about Fitbit purchases and shipping, check this help article.

Have a good day.

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