06-17-2021
05:53
- last edited on
06-17-2021
14:38
by
LizzyFitbit
06-17-2021
05:53
- last edited on
06-17-2021
14:38
by
LizzyFitbit
My Sense will not sync. I’ve tried everything possible but to now avail. I tried do the latest update but it can’t find my Sense. Please help!! Thank you.
Moderator Edit: Clarified subject
06-17-2021 06:34
06-17-2021 06:34
Hi, @Dfinizio910 , welcome to the community, I'm reading between the lines a bit here so please forgive me if I have not fully understood your problem.
I surmise you previously had your Sense paired with your Fitbit app on your mobile phone but after downloading the most recent update you have not been able to see the Sense in your Fitbit app.
I suggest you start by "restarting" your Sense this video demonstrates the process.
This video demonstrates the update process, it was made about 6 months ago and the app has moved forward since then, the process is still the same. I'm assuming you've got stuck in the update process and the app is not seeing your "Sense" Why can't I update my Fitbit device? provides advice that you may find helpful.
If you are still stuck please post here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
06-17-2021 06:59
06-17-2021 06:59
06-17-2021 07:42
06-17-2021 07:42
Hi, @Dfinizio910 , thanks for your info, can you confirm you got the notification in your Fitbit app on your phone that the update was ready to be installed?
I look forward to your advice.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
06-17-2021 07:48
06-17-2021 07:48
06-17-2021 09:32
06-17-2021 09:32
Hi, @Dfinizio910, thank you. I think your best way forward is to talk to "Customer Support" here. I recommend you use the chat facility or the phone for a prompt response.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
06-17-2021 10:19
06-17-2021 10:19