Continued issues with watch not syncing with pjone

[heidi87]

I have spoke to customer service before about this issue and it seemed resolved for a few days, now I'm back at square on all over again with my phone not syncing with the watch.

Is it my phone having issues, the app, or the watch? I can't sync it to update my step count or see how I have slept. It is so frustrating to me. 

Any help or suggestions much appreciated!

[t.parker]

Hard to say but syncing was always a problem for many users. In my case, last sync happened 16:58 yesterday. Now, I see the syncing indicator spinning and nothing, red exclamation mark. So what I do in that case:

1) Rebooting watch (I hate that part as the button on the side of watch is just horrible, it takes ages before I manage to "hold it" pressed so the watch can restart). (I stayed in the app).

2) Retry to sync (either by forcing it manually or sometimes the app will pick up the connection automagically).

Worked (I just did it now as I'm writing this post).

The thing is, I need to reboot watch every time I want to sync after workouts or in the morning or anytime. Drives me crazy. It's like the watch loses connection and refuses to reconnect until next restart.

Edit: I should have mentioned, I sync with Android (Samsung Galaxy S8+).

[Rich_Laue]

If he'll for your specific phone is wanted, it is helpfful to have info on what phone is being asked about. 

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync