Counted 20000 steps while I was sleeping

[jala09]

I woke up this morning, to 20000 steps added to my account within a period of minutes at 1040 pm when I know I was fast asleep. Is there a way to remove this? There is no sign of any active minutes or activity. The sensitivity is on normal, and I do not have mobiletrack on my phohe. How do I stop this from happening? It is really going to mess with my numbers today.

[SunsetRunner]

Hi @jala09 

It's possible to delete data such as steps from your Manage Your Fitbit Data page:

https://www.fitbit.com/settings/data/delete 

• By activity click on "steps";
• Enter the start and end date of the day wanting to remove steps;
• The delete button should be enabled;
• Ensure really wanting to delete the data before clicking the delete button (checking if start and end date are correct);

Regarding the huge step count, feel free to check in your profile settings that sleep tracking is set to "normal" instead of "sensitive" (by devices open your device page).

Best Wishes

[BurgerFriesSoda]

Are you sure you weren’t sleep walking?

[JustSomeDude]

I've watched mine increase by thousands then minutes later decrease.

[Vladivosta]

I had similar issue: 

 I had a similar issue today: my Fitbit Versa 3 added 16'436 steps within 10 or 15 minutes at around noon!

Should I just return the unit as it seems to be defective?

Is there actual support from Fitbit? I cannot find it.

[Sergio_Zeh]

Go to Log and enter an activity like walk that goes over that period of time that Fitbit added the extra steps. You can enter that you walked, for instance,  30min and just 10steps. Then when you update the device it'll replace the 16,436 by 10. That's the way I found to fix the issue. 

[sherlockk]

This happens to me frequently. It's always within a 15 minute period while I'm sleeping, and it's happened on three devices now, and it's happened dozens of times. Once it gave me 40k steps in a single fifteen minute period. 
From a coding standpoint, it would be very simple for fitbit to eliminate the majority of these issues. 
I have two ideas.

1. with an opt-in checkbox feature.
If number of steps exceeds x in any 15 minute block of time, automatically eliminate these steps. User sets x. 

2. Fitbit determines the maximum number of steps a human being can conceivably take in one minute. They then include a few lines of code such that if that number of steps is exceeded by some predetermined superhuman amount, the steps for that block of time are eliminated. 

I don't know what the block of time is. My user interface only reports my steps per fifteen minute block of time, and it has never happened in two consecutive blocks of time, so my running hypothesis is that the anomaly is a single minute issue. 

How hard would it be for fitbit to exclude any single minute that has in excess of, for example, 1000 steps? 
The answer is that it would be so **ahem**ed easy that I just assumed it would be fixed by now. 

[JustSomeDude]

So here is what I think fixed my issue.

My phone had its own pedometer and I think Fitbit was doing so weird math with that data plus the data from the watch.

Once I figured out how to turn off the pedometer on my phone, I stopped having this problem.