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Sense won't charge or turn on

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‎01-10-2022 11:27 - last edited on ‎01-18-2022 13:26 by Fitbit Moderator

‎01-10-2022 11:27 - last edited on ‎01-18-2022 13:26 by Fitbit Moderator

so ive had my fitbit sense since april 2021 yesterday it died i charged it up and when it came back on i had to set up new device as wouldnt sync with my phone i put my sp02 tracker on which i always use fully charged last 4 days. i noticed my battery had drained down a bit to 75 in the space of 10 mins woke up this morning its completely dead and wont charge wont turn on no nothing its been on charge all day while ive been at work ive not got it plugged into laptop and its still not charging the charger was fine theres no damage to wires or pins

im holding my finger down on button at side nothing

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-11-2022 02:04

‎01-11-2022 02:04

Hi @Emma9876  - it would seem you may have dirty terminals or a faulty charger [a common issue], see How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen 

Author | ch, passion for improvement.

Best Answer

‎01-17-2022 09:49

In response to Guy_

‎01-17-2022 09:49

My charger and terminals are fine it appears to be the new update

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0 Votes

‎01-18-2022 13:43

In response to Emma9876

‎01-18-2022 13:43

Hi there, @Emma9876. @Guy_ Thanks for stopping by.

 

Thanks for letting us know about your Sense, and the steps tried on your own. I'm sorry you've had this experience and if by any chance the steps described in our help article didn't work, I'd recommend contacting our Support team. They have specialized tools and I'm sure they'll be happy to investigate your watch's behavior, as well as bring you back on track. They're available via chat and phone, please click here to get connected with them. 

 

Have a good one.

Best Answer