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Customer support

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I had been messaging with customer support about this issue. I went to check back in and see if they would give me an update as to when the EOV issue might be resolved. They removed the option to contact customer support. The only option listed is for this forum. Anyone else experiencing this? I'm getting very frustrated. 

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https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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