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Data not cleared, Sync & Try again

My sense 2 got stuck in a rebooting loop last night for no apparent reason. After following advice from the internet, to follow sequences of long button pushes, it appears I have initiated a factory reset without unpairing it from my phone. It is now rebooting to the message of data not cleared, synch and try again. I cant synch it though, as it is not communicating with the phone. 

I unpaired it from the phone, removed it from the bluetooth list, turned blue tooth off and on again, restarted my phone and finally removed and reinstalled the app. When I try and re-pair it with the sense, it tells me there is no sense nearby [it is on the charger] next to the phone.

I have rebooted the device multiple times, and done another reset [I think]. No change.

UPDATE: we noticed that on an android phone, there was a notification saying a sense was looking to be set up, so I'm trying to set it back up through my spare android phone [my iphones didn't see it at all]. It is currently updating, though it has been doing that for a very long time, with no obvious progress.

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