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Dead after Firmware Update

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‎09-05-2023 11:07

‎09-05-2023 11:07

So my Sense never had a single issue till after the latest firmware update. It flipped out, started cycling a bunch of screens, and now it won't power up,  and Fitbit's response is "here is a 35% discount on a new one"? Seems like a scam to get people to buy new devices to me. Release an malicious update to scrash devices to sell new ones. I would have more respect for the company of they were honest and said "yeah we messed up, we ruined your device with the update, sorry".

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‎09-05-2023 11:10

‎09-05-2023 11:10

What new firmware update are folks posting about? An actual update on the watch itself? I have seen numerous posts here about the new firmware update on a Sense watch. My Sense has not received or prompted me for any updates since I first bought it and started wearing it back in February.

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‎09-05-2023 11:20

In response to Scott337

‎09-05-2023 11:20

Yes, I was prompted to update my sense. It's version 44.128.6.17 for me. And after the update my sense is toast. I would not recommend any updates.

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‎09-05-2023 11:28

In response to FormerCustomers

‎09-05-2023 11:28

@FormerCustomers wrote:

Yes, I was prompted to update my sense. It's version 44.128.6.17 for me. And after the update my sense is toast. I would not recommend any updates.

OK, thanks for the update. That's the same version I have. I think I have been on that firmware version since buying mine in February.

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