02-23-2022 13:51
02-23-2022 13:51
I previously bought a Versa 2 and on 25/08/21 the face detached and I consequently contacted Fitbit. Fitbit offered a replacement Versa 2 or half price on a new Sense. I opted for the Sense. However, on 21/02/22 the face detached on the Sense! I've emailed customer service and have not received any response.
02-23-2022 17:24 - edited 02-23-2022 17:29
02-23-2022 17:24 - edited 02-23-2022 17:29
Have you exposed the watch to heat conditions above the operating temps?
https://help.fitbit.com/manuals/manual_sense_en_US.pdf
02-23-2022 18:15
02-23-2022 18:15
02-23-2022 19:55
02-23-2022 19:55
Me too. Sorry you’re dealing with this.
Hope you get it resolved to your satisfaction.
02-23-2022 20:53
02-23-2022 20:53