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Detached face on Sense watch

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‎02-23-2022 13:51

‎02-23-2022 13:51

I previously bought a Versa 2 and on 25/08/21 the face detached and I consequently contacted Fitbit. Fitbit offered a replacement Versa 2 or half price on a new Sense. I opted for the Sense. However, on 21/02/22 the face detached on the Sense! I've emailed customer service and have not received any response.

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‎02-23-2022 17:24 - edited ‎02-23-2022 17:29

‎02-23-2022 17:24 - edited ‎02-23-2022 17:29

778A8271-54F0-4E53-9F42-88CDAAE4182F.png

 

Have you exposed the watch to heat conditions above the operating temps?

 

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎02-23-2022 18:15

In response to Clove6060

‎02-23-2022 18:15

No I haven't. I'm actually very careful with my Sense watch.

Cheers
Kathy

Get Outlook for Android
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‎02-23-2022 19:55

In response to KC0121

‎02-23-2022 19:55

Me too. Sorry you’re dealing with this.  
Hope you get it resolved to your satisfaction. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎02-23-2022 20:53

In response to Clove6060

‎02-23-2022 20:53

Thank you. Are you still going through the motions?

Get Outlook for Android
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