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Detached face on Sense watch

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I previously bought a Versa 2 and on 25/08/21 the face detached and I consequently contacted Fitbit. Fitbit offered a replacement Versa 2 or half price on a new Sense. I opted for the Sense. However, on 21/02/22 the face detached on the Sense! I've emailed customer service and have not received any response.

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Have you exposed the watch to heat conditions above the operating temps?

 

https://help.fitbit.com/manuals/manual_sense_en_US.pdf

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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No I haven't. I'm actually very careful with my Sense watch.

Cheers
Kathy

Get Outlook for Android
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Me too. Sorry you’re dealing with this.  
Hope you get it resolved to your satisfaction. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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Thank you. Are you still going through the motions?

Get Outlook for Android
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