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Device Lock not working-Sense

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‎04-08-2022 02:09 - last edited on ‎04-11-2022 19:31 by Fitbit Moderator

‎04-08-2022 02:09 - last edited on ‎04-11-2022 19:31 by Fitbit Moderator

I have enabled device lock with a pin number.

But it only works when i power off my sense and restart.

It doesnt work when i take my watch off and put it back on again.  This was how it worked on my Iconic.

I thought the device lock was meant to check every 24hours.

Any suggestions?

 

Moderator edit: updated subject for clarity

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‎04-11-2022 19:30 - edited ‎06-15-2022 16:41

‎04-11-2022 19:30 - edited ‎06-15-2022 16:41

It's great to see you in the Fitbit Community, @Tussox.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

I would recommend restarting your Watch by following these instructions. Please make sure you've followed this guide to turn on the device lock on your Sense.

 

Whether you continue having difficulties and you haven't set up Fitbit Pay, I would recommend to give it a try to see if the Device lock starts working. For instructions, please visit this article and open the menu "How do I set up Fitbit Pay?".

 

If you have any question, please let us know.

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