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Device lock isn't working on my Sense

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‎09-18-2021 04:53 - last edited on ‎09-18-2021 07:55 by Fitbit Moderator

‎09-18-2021 04:53 - last edited on ‎09-18-2021 07:55 by Fitbit Moderator

Is anyone having issues with device lock. It should ask for pin no. Once put back on wrist but does not. 

 

Moderator Edit: Clarified subject

 

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4 REPLIES 4

‎09-18-2021 07:57

‎09-18-2021 07:57

Hi there, @Elmo67. Welcome to the Community Forums. 

 

Actually, there are 2 ways you can enable and use the device lock:

 

  • Enabled: Each time you put your device on your wrist.
  • Enabled for Fitbit Pay: First time you make a payment after your put your device back on your wrist.

 

Have you check the settings to see which one you've enabled? For more information, see How do I use the device lock on my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎09-18-2021 08:27

In response to MarreFitbit

‎09-18-2021 08:27

It is not asking for pin when put back on wrist. And it is enabled


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‎08-08-2022 10:04

In response to MarreFitbit

‎08-08-2022 10:04

I have multiple Sense 3 and Versa 3's and all of them have this exact same issue. Even when device lock is enabled (not just for Fitbit pay) it never asks for the pin when I remove it from my wrist and place it back on. This is clearly a software issue that multiple people are reporting. Does Fitbit intend to fix this issue and if so is there a timeline?

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‎09-04-2022 09:31

In response to FBGlenn

‎09-04-2022 09:31

I have the same problem. It cannot find phone.

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