Lost Bluetooth connectivity with phone and cannot add it back on

[bothwellm]

How can I connect the Sense with phone Bluetooth. The phone simply cannot find the device, even when close to it.

[SunsetRunner]

Hello @bothwellm 

Try turning your Bluetooth off, wait a few seconds then turn your Bluetooth on again. If that doesn’t work try restarting your Fitbit Sense. You won’t lose any data doing a restart. Just press and hold in the button on your Fitbit Sense until you see the Fitbit Logo then release the button. Try to sync your Fitbit now by opening the Fitbit App and swiping the page downward. 

If the issue persist you can try setting up your Fitbit Sense as a new device. You will not lose any data setting it up again as your data is held by the Fitbit servers. You will however lose any data you may have accumulated after your last successful sync. 

Here is how you set up your Fitbit Sense as a new device: (please follow the directions closely and do not skip a step) 

1. Remove the Sense from the Bluetooth settings. (If your using Android tap unpair. If On iOS tap the blue information icon then tap forget this device) If your Sense is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if your Fitbit App is updated
4. Log out of your Fitbit app and reboot your phone.
5. Restart your Fitbit Sense: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app as you normally would with your email address and password, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Fitbit Sense and follow the onscreen instructions. When asked if you want to replace the Fitbit Sense say yes.

😃 Hopefully this resolves your syncing issues. Please come back and tell me how it went