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Difficulties locating my order-Sense

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‎11-10-2021 01:12 - last edited on ‎11-24-2021 16:35 by Fitbit Moderator

‎11-10-2021 01:12 - last edited on ‎11-24-2021 16:35 by Fitbit Moderator

Hi,

Recently i ordered from fitbit india store on "5th Nov 2021 1131PM" for "Sense Hook & Loop Bands" Charcoal & Coastal Blue, the order was successful. Till date i have not received any email or sms from the dispatch service that is Net Distribution Services in india.

 

Unfortunately, i forgot to note down the Order ID, now i am in blank spot and waiting for the delivery.

 

Mailed few times to "service@store-in.fitbit.com" with payment confirmation screenshot and got a standard reply that it will be resolved in few days. Its now almost 5 days.

 

Help is appreciated.

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎11-24-2021 16:33

‎11-24-2021 16:33

Thank you for visiting the Fitbit Community, @jakebsdgeek.

 

I'm sorry to hear about the difficulties you experienced with your order. Thank you trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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