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Do I return the Sense and bands for a replacement?

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‎12-31-2020 10:47 - last edited on ‎01-03-2021 12:44 by Fitbit Moderator

‎12-31-2020 10:47 - last edited on ‎01-03-2021 12:44 by Fitbit Moderator

Got a sense for Christmas, it's no charging so am able to send it back. In the email I received it had a link for how to remove the band....this makes me think the straps don't go back?? 
Has anyone returned theirs? What did you send back? 
thanks 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-31-2020 14:12

‎12-31-2020 14:12

@BexDuffy, when they send a replacement, it will be only the watch itself, so you should keep the bands before returning the old one.

Best Answer

‎01-03-2021 12:55

In response to USAF-Larry

‎01-03-2021 12:55

Hi @BexDuffy. Welcome to the Community Forums. @USAF-Larry, thanks for your great help.

 

@BexDuffy, thanks for the information provided. Let me explain that depending on the case our team will require you to send only your watch or the rest of the accessories. It seems our Support team is helping you via email and my best advice is to reply back to their last email so they can provide you with more details about the return process.

 

See you around.

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‎01-03-2021 15:27

In response to LizzyFitbit

‎01-03-2021 15:27

Hi,

Thanks for reaching out.
I did reply to the email with my questions but got no reply.
I figure as there were instructions for taking off the band that is what I should do.

I sent the rest today, so fingers crossed!

Sent from my iPhone
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‎01-04-2021 11:47

In response to BexDuffy

‎01-04-2021 11:47

Hi @BexDuffy. It's great to see you here again.

 

You're welcome. I'm sorry you didn't receive a reply from our team and thanks for following the instructions you received about the return process. Be sure that your case is on good hands and they'll continue helping to get you back on track. If you need anything else, don't hesitate to let me know.

 

Hope to see you around more often.

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