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ECG App disappeared from Sense

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‎07-19-2021 13:38 - last edited on ‎08-05-2021 15:32 by Fitbit Moderator

‎07-19-2021 13:38 - last edited on ‎08-05-2021 15:32 by Fitbit Moderator

My ECG disappeared and I can't seem to figure out why.  Can anyone help?

 

Moderator Edit: Clarified subject and updated label

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5 REPLIES 5

‎07-20-2021 09:59 - last edited on ‎02-13-2024 08:50 by Fitbit Moderator

‎07-20-2021 09:59 - last edited on ‎02-13-2024 08:50 by Fitbit Moderator

Hi @klhirte. Welcome to the Community Forums.

Thanks for bringing this to our attention. Just to confirm, do you mean that the ECG App disappeared from your watch? Or is it not available in the App Gallery from the Fitbit app? Also, may I know the model of your phone?

In the meantime, let me recommend the following steps:

  1. Log out from the Fitbit app.
  2. Force stop the Fitbit app and reboot your phone.
  3. Open the Fitbit app and log back into your account.
  4. Tap your profile picture > Sense > Apps > All Apps.
  5. Search for ECG and if it's not installed, try reinstalling it one more time.
  6. Wait a few minutes and then check if this app appears on your Sense.

Hope this helps.

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‎08-02-2021 20:46

In response to LizzyFitbit

‎08-02-2021 20:46

Sorry about the delay in my response life has been crazy! I tried your suggestion and it still doesn't work I'm still missing the ECG. I have a pixel 5.. I'm not sure if that makes a difference. Thanks for your help

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‎08-05-2021 15:32 - last edited on ‎02-13-2024 08:49 by Fitbit Moderator

In response to klhirte

‎08-05-2021 15:32 - last edited on ‎02-13-2024 08:49 by Fitbit Moderator

@klhirte It's good to see you again.

Thanks for sharing more details and for trying the suggestions posted above. I've confirmed that your Pixel 5 is a compatible mobile device and because your post didn't mention, could you confirm if you were able to find the ECG app on the Fitbit app with the steps posted above? If not, may I know if you've traveled to another country? I'm asking this as the ECG app is available in certain countries that are in compliance with applicable laws and regulations related to our medical products. You can view our complete list of supported countries here.

If you've not traveled, may I know what happened when trying to install the ECG app? If you got an error message, please take a screenshot so I can investigate on my end. You can follow the steps described in this post to attach files in your reply.

See you around.

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‎08-06-2021 11:36

In response to LizzyFitbit

‎08-06-2021 11:36

The same thing happened to me. There was an update available on the ECG app when I followed the instructions above. Once I installed the update, it re-appeared. 

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‎08-08-2021 13:41 - last edited on ‎05-22-2024 07:21 by Fitbit Moderator

In response to Jenny-2020

‎08-08-2021 13:41 - last edited on ‎05-22-2024 07:21 by Fitbit Moderator

Welcome, @Jenny-2020. It's good to see a new face around.

I'm glad the ECG app is appearing correctly and thanks for trying the steps suggested above and I hope you can keep enjoying the experience with your Sense and let me invite you to visit our Health & Wellness board. In there you'll be able to share your stories, meet more people and find great tips to live a healthy lifestyle!

Have a good one! 

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